Overview
Free shipping, no minimum purchase required
Orders dispatched within 1–3 business days
Transit time: 3–7 business days
All orders are trackable
Within the United States, all orders qualify for free shipping—no minimum purchase or membership required. The price you see at checkout is the final price you pay; there are no additional processing fees, packaging charges, or fuel surcharges.

If an item is temporarily out of stock, we will notify you via email within one business day with an estimated shipping date and provide the option to cancel your order for a full refund.

Order Tracking
Every order comes with a tracking number. Once a shipping label is generated, the tracking number will be automatically sent to the email address provided with your order. It may take up to 24 hours for the first tracking scan to appear. If you do not receive a shipping confirmation email within three business days of placing your order, please check your spam or junk folder. If you still cannot find it, please email us at [email protected] and include your order number.

Delivery and Receipt
Packages will be delivered to the address provided at checkout. Once a package has been handed over to the carrier, we are unable to change the delivery address; please double-check your address information before confirming your order.

Incorrect Addresses, Refused Shipments, or Lost Packages
Incorrect or incomplete addresses: Please contact us within two hours of placing your order. If the package has not yet left our studio, we will correct the label at no extra cost. If the package has already been dispatched and is subsequently returned to us, we will reship it to the corrected address; however, any return shipping costs incurred will be deducted from your refund.
Refused shipments: If a package is returned because it was refused or left unclaimed, we will issue a refund for the items, minus the actual cost of return shipping.
Marked as “delivered” but not received: Please first check with neighbors or your building’s mailroom. If you still cannot locate the package, please contact us within seven days of the date it was marked as “delivered.” We will then initiate an investigation with the carrier. If the carrier confirms that a package cannot be recovered, we will either resend the items or provide a full refund.
Loss in Transit: If tracking information has not been updated for ten business days, we will consider the package lost and will resend the items at our own expense.
Packaging
Each item is wrapped in tissue paper and cushioned with molded pulp or recycled cardboard, then placed inside a sturdy outer shipping carton. Our packaging process is entirely free of plastic film, polystyrene (Styrofoam), and plastic tape. The outer shipping carton can be recycled through standard municipal recycling programs.

If a package arrives with visible signs of damage, please take photographs both before and after opening it. These photos will assist us in filing a claim with the carrier and ensuring a prompt replacement of your items.

Taxes and Duties
Sales tax is calculated at checkout based on the delivery address and is included in the total amount displayed prior to payment. Orders delivered within the United States are not subject to import duties or other customs fees. For orders shipped to Canada, any applicable duties or taxes are the responsibility of the recipient and will be collected by the carrier upon delivery.

Questions?
If you have any questions regarding shipping, please contact us before your package is dispatched, and we will be happy to assist you:

[email protected] · (205) 955-3331
Monday–Friday, 9:00 AM – 5:00 PM (Central Time)