How to reach us
Customer care
Email
[email protected]
Phone
(205) 955-3331
Hours
Monday – Friday, 9:00 am – 5:00 pm Central Time
Postal address
Armoria Studio LLC
105 Indiana Avenue
Thorsby, AL 35171
United States
We answer email within one business day, usually much sooner. If your message concerns an order that has already shipped, please include the order number so we can pull it up without a round trip.
If you call outside business hours, leave a short message with your name, number and order number. We return calls the next business morning.
What to include
To get a useful answer on the first reply, please include:
- Order number — it starts with ARM and appears in your confirmation email.
- The item and finish — for example, “Walnut Five-Layer, brass pulls”.
- Photographs, if the issue is damage, a missing part or a colour question. Two angles in daylight are ideal.
- Your shipping address, if the question is about delivery or an exchange.
Which address for which question
| Topic | Where to write | Typical reply |
|---|---|---|
| Order status, delivery, address change | [email protected] | Within 1 business day |
| Returns and exchanges | [email protected] | Within 1 business day, with return instructions |
| Damage or missing parts | [email protected] | Within 1 business day; replacement dispatched on approval |
| Product questions before ordering | [email protected] or (205) 955-3331 | Same or next business day |
| Wholesale and interior trade | [email protected], subject “Wholesale” | 2–3 business days |
| Press and photography | [email protected], subject “Press” | 2–3 business days |
Returns and repairs
Returns must be authorised before they are sent, so that we can match the parcel to your order and refund it the day it arrives. Start by emailing [email protected] with your order number; we will reply with a return authorisation and the address below.
Return address
Armoria Studio LLC — Returns
105 Indiana Avenue
Thorsby, AL 35171
United States
Please do not send a return to the address on the outside of the shipping carton without authorisation; that address is a carrier hub, not our studio, and parcels sent there cannot be refunded.
For repairs outside the warranty period — a loose hinge, a torn lining, a replaced clasp — write to us with a photograph. We will quote the repair and the return shipping before any work begins.
Accessibility and language
If any part of this site is difficult to use with a screen reader, a keyboard or a magnifier, tell us and we will fix it. We would rather hear about it than not.
We correspond in English. If you write to us in another language we will do our best to reply in kind, but please allow an extra day for a translation check.